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Usability and accessibility remediation efforts ensure existing systems provide equal access, satisfy compliance regulations and improve user experience. Things to consider for a when drafting remediation plan for accessibility:

  • Key decision makers
  • Remediation of existing systems’ known usability and accessibility issues
  • Future process improvements -- If the system will be enhanced or upgraded please see the Active Projects section of the Access IT CA website for more information and considerations.


Prioritization | Planning | Assessment | Remediation | Resources

Evaluating Incidents or Defects


Issues can be prioritized in multiple ways. Give priority to items with a high impact to users.

  • Categorize issues based on impact to users with accessibility needs
    • High Impact: Users are unable to perform important system tasks or unable to understand important content
    • Medium Impact: Users can perform important system tasks and/or understand important content but with some level of difficulty
    • Low Impact: Users experience inconvenience or moderate frustration
  • Shared issues: If fixing an issue once automatically fixes it throughout the system, consider working on that issue first
  • Blocker: Issues that make a system completely inaccessible should take precedence
  • Visibility/Criticality: Issues with high-profile pages and mission-critical functions should be tackled early on
  • Ease of repair: Some issues are much easier to repair than others. If you can fix it quickly, do it.