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Creating Accessible Content

All State Departments are required to provide equal access to information and services that are available by technology. Providing access to information and services should not be initiated by an individual’s specific request for accommodation. That means all State employees that create digital, electronic, or online content are required to follow best practices and accessibility standards to ensure that their content can be viewed by all, regardless of their abilities. Below are some resources and guidelines to help create accessible content.


Understanding | Breaking the Ice | Assistive Technology | Creating Accessible Content

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Budget Change Proposal Sample Language

The Budget Change Proposal (BCP) process can be leveraged to obtain additional resources to help address accessibility. The 2016-17 State Budget Bill included 6 positions to fulfill the Franchise Tax Board’s (FTB) accessibility needs within the following positions:

  • IT Accessibility Coordinator - Senior Information Systems Analyst (ISA)
  • Accessibility Tester - Staff ISA
  • IT Developer, IT Tester, and Business Requirements Analyst - Systems Software Specialist II

The theme of the BCP focused on improving the customer service resources within FTB. Sample language from the Background, Accessibility, and Justification of the document are provided below:

Background: FTB considers its website as the most cost effective and primary channel for taxpayers and their representatives to obtain information when they need it. FTB is seeking resources to address two issues related to our website: Accessibility for disabled individuals and Usability

Accessibility: Accessible Technology refers to ensuring disabled employees and members of the public access to information that is comparable to access available to others. In 1998, Congress amended the Rehabilitation Act of 1973 to require federal agencies to make their electronic and information technology accessible to people with disabilities. State agencies are responsible for complying with federal and state laws forbidding discrimination against persons with disabilities, including accessibility of their electronic and information technology. Under existing federal and state laws and policies, state agencies, are responsible for ensuring that their public Web sites are accessible to the public and that their internal electronic and information technology systems are accessible by state employees, including persons with disabilities. The population of disabled in California in 2008 was 10.1%. shows that the number of disabled ages 21-64 is 8.5%, ages 65-74 is 25.9% and ages 75+ is 52.7%.

Justification: Visits to FTB’s website grew almost 11 million from 2013-14 to 14-15. The growth will continue as more services become available and technology becomes more prevalent. The population of disabled in California in 2008 was 10.1%. shows that the number of disabled ages 21-64 is 8.5%, ages 65-74 is 25.9% and ages 75+ is 52.7%. These numbers are important in understanding the needs of our website visitors and building our website to meet those needs. FTB requests additional resources for Web page developers, designers, programmers, testers, and content providers who will use universal web accessibility standards and guidelines to ensure web content and web applications are correctly designed and developed to ensure that all users have equal access to information and functionality. Accessible websites will enhance services made available on FTB’s website to help taxpayers fulfill their tax obligations. By making websites and digital technologies accessible, FTB creates an inclusive environment for people with disabilities.