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Solution Development

The Stage 3 assists in evaluating the solution development.

The following information will assist with the completion of the solution design chosen to fulfill the procurement requirements as outlined in Government Code 7405 and SAM 4833. In addition, it will provide strong support when responding to accessibility-related questions in the Stage 3 Solution Development submission.


Business Analysis | Alternative Analysis | Solution-Development | Approval


What to do

How to do it

IT Accessibility Policy

Solution requirements must comply with IT Accessibility Policy, SAM Section 4833.

  • All web, mobile, or software solutions have accessibility requirements.
Using Accessibility in Decision Making The best way to review proposals is to include at least one person who is a subject matter expert in accessibility compliance and technologies. If staff members who are familiar with accessibility issues are not available, please see the Consideration before Proposal Requests section below.
Project and Support Staffing

Ensure that the training and staffing needs are met so the organization is prepared to fulfill accessibility needs. (See S2AA, "Staff Accessibility Training" for recommended methods and resources.)

  • Train project development staff to incorporate accessibility needs into their user interface designs
  • Fill some testing positions with individuals who have accessibility needs; if this cannot be done, ensure that at least some testers are prepared and trained in accessibility needs and the use of assistive technologies.
  • Train support staff to assist customers with accessibility needs.
Vendor Request for Proposals / Statements of Work Ensure that the Statement of Work for any vendor or contractor contains language requiring the winning bidder to follow guidelines and standards for accessibility. Please see the Market Research section in Stage Gate 2 (Alternatives Analysis) for information on GPAT. While the eventual contract language will contain more precise accessibility-driven requirements, the Statement of Work will ensure that the vendor acknowledges these requirements and is prepared to fulfill them.
Considerations before Proposal Requests

Consider the following items:

  • Talk to people who use assistive technology and will be working with the product to identify their accessibility concerns. Include these concerns as part of the RFP process to ask vendors to verify accessibility has been addressed.
  • Include people with assistive technology and accessibility expertise as part of the RFP reviewers to ensure.
Steps in Reviewing Proposals

Consider the following items:

  • Determine how big of a factor accessibility should be in the overall proposal ranking. Review the vendor-supplied accessibility claims of the products and rank the proposals based on the number of desired and required accessibility features they claim the products support.
  • When possible, verify accessibility claims by asking vendors to demonstrate accessibility features as part of product demonstrations.
  • When available, verify accessibility claims by using automated tools.  If the tools identify features that do not match with the vendor's claim, ask the vendor to clarify their accessibility claim.
  • Recall that the VPAT self-assessment allows a vendor to provide evidence of their product’s accessibility claims. Ensure that the VPAT document’s claims are correct; "spot-checking" may be helpful.

Reference Materials

What to do

How to do it

The resource links in the right column will be of assistance when project staff need: State law directs all state entities in the development, procurement, maintenance or use of electronic or information technology, either indirectly or through the use of state funds or by other entities to comply with accessibility requirements, including but not limited to:
1. Publications and videos that answer these questions and more: What is the ADA? Who is a person with a disability? 1. The Americans with Disabilities Act (ADA) homepage
2. The Section 508 Act language Insuring departmentís use of technology comply with accessibility requirements. 2. Section 508 of the Rehabilitation Act (29 U.S.C 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998 Section-508-Of-The-Rehabilitation-Act |
3. The Federal Rehabilitation Act language 3. Section 504 of the Rehabilitation Act of 1973 OASAM
4. Establishment of the Interagency Disability Coordinating counsel 4. United States Code Title 29 Section 794d
5. Publishing standards that meet Federal Regulations 5. Code of Federal Regulations Title 36 Part 1194 eCFR - Code of Federal Regulations
6. Utilizing Electronic and information Technology for those who use assistive technology 6. Government Code 7405
7. Antidiscrimination language 7. Government Code 11135
8. Information Technology Accessibility Policy 8. California State Administrative Manual (SAM) Section 4833
9. IT Accessibility Resource Guide 9. California Statewide Information Management Manual (SIMM) Section 25
10. WEB Content Accessibility Guidelines 10. World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 Web Content Accessibility Guidelines (WCAG) 2.0

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