Norwalk Office

Eliana Cuentas

E-mail: Eliana.Cuentas@dor.ca.gov
Main Phone Line: (562) 465-0543

Eliana Cuentas has worked with students on life after high school for over 15 years and most recently with the Department of Rehabilitation (DOR) as the Staff Services Manager I for the GLAD District Student Services Team. Empowering students by helping them understand what jobs are available for them, how to apply to a college or university, how to build a resume, how to interview and offering real world work-experience are a few of the focuses with DOR. Currently collaborating with school districts, many charter schools and community partners in the greater Los Angeles area, continues to push us and engage us to our community and the needs of all our students.

Amy Otero

E-mail: Amy.Otero@dor.ca.gov
Main Phone Line: (562) 864-8521

Hello, my name is Amy. I am the Student Services Counselor at the Department of Rehabilitation (DOR) Norwalk Branch office. I have been with DOR since February 2023! I work primarily with high school and college students ages 16-21. I work with students throughout the Commerce catchment area. I have also partnered with local public charter high schools in the area as well. My goal is to also reach out to local private high schools, alternative learning & independent learning institutions as well. I strive to give each of my high school students 1:1 support, guidance, and leadership while navigating their young worlds. I also am an advocate for change, equity and inclusion for all students and all levels of learning. My experience in the field of mental health, education, substance use disorders and as a START Coordinator, have equipped me with the skills and knowledge in providing our youth with SEL support and guidance while preparing students for their transitional plans for post high school!

Melissa Santos

E-mail: Melissa.Santos@dor.ca.gov
Main Phone Line: (562) 465-0538

My name is Melissa and I am the Student Services Coordinator stationed at the Norwalk Branch Office. I have been with the Department of Rehabilitation (DOR) since 2024. I work alongside Student Services Counselors to provide five core services to students with disabilities aged 16-21 in the surrounding areas of Commerce, Norwalk, and East Los Angeles. My purpose is to ensure students are prepared to enter the workforce after high school and have the proper skills and knowledge to achieve their future career goals.

Shandee Horwood

E-mail: Shandee.Horwood@dor.ca.gov
Main Phone Line: (562) 864-8521

Hello, my name is Shandee Horwood and I am an Office Technician at the Department of Rehabilitation (DOR) Norwalk Branch office. With over 6 years of experience in data analysis, quality assurance, and customer service, I bring a diverse skill set to my role. My background includes enhancing data accuracy and managing complex customer service operations.

I am passionate about supporting individuals with disabilities and am actively involved in community volunteering, organizing local events to promote engagement and provide resources. At DOR, I am dedicated to contributing to our mission of empowering individuals with disabilities to achieve employment, independence, and equality.